Frequently Asked Questions

Everything you need to know before your next escape.

From finding your perfect fit to caring for your Kali Sol swimwear, we’re here to make your experience as effortless as summer should feel. Can’t find what you’re looking for? Reach out to us.

Support@KaliSol.com

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Sizing & Fit

How do I find my Kali Sol size?

We recommend using the size guide located on each product page and comparing your measurements with the measurements listed.

Because every body—and every swimwear style—is different, fit can vary slightly depending on the design, coverage, and level of support. Individual fit notes are included in each product description to help you choose your best size.

What should I do if I’m between sizes?

Your best size will depend on the fit you prefer.

Choose the smaller size for a more sculpted, secure fit or the larger size for a little more room and coverage. For tie-side or adjustable styles, you may have more flexibility between sizes.

For personalized sizing help, email us with your measurements and the style you’re considering.

Can I purchase different sizes for my top and bottom?

Yes. Kali Sol bikini tops and bottoms are sold separately so you can select the size and style that works best for your body.

Do your swimsuits have removable padding?

Most suits do not have padding.  Kali Sol is specifically designed to give lift and shaping support without padding.  Padding on select items varies by style. Please review the individual product description for details about cups, lining, support, and padding.

Which styles are best for more support or coverage?

Each product page includes fit and coverage information to help you find the right style. Look for designs with adjustable straps, wider bands, sculpting silhouettes, or fuller coverage for additional support.

Our team is also happy to offer personalized recommendations.

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Orders

How will I know my order was received?

You’ll receive an order confirmation email shortly after your purchase is completed. Please check your spam or promotions folder if you don’t see it in your inbox.

Can I change or cancel my order?

We begin processing orders quickly so they can reach you as soon as possible. Contact us immediately with your order number and requested change.

We’ll do our best to help!

Can I change my shipping address after placing an order?

Contact us as soon as possible. We may be able to update the address if the order has not yet been processed.

Once an order has shipped, we cannot guarantee that the carrier will be able to redirect it. But we will try our absolute best!

Can I use more than one discount code?

Only one discount code may be applied per order unless otherwise stated. Discount codes cannot usually be combined with other promotions, sale pricing, or automatic discounts. 

I forgot to use my discount code. Can it be applied after checkout?

Discount codes must be entered during checkout and cannot typically be applied retroactively. Please contact our team if you experienced a technical issue while placing your order.

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Shipping

How long does order processing take?

Orders are typically processed within 1-2 business days, excluding weekends and holidays.

Processing times may be slightly longer during launches, sales, holidays, and other high-volume periods.

How long will shipping take?

Estimated delivery times are displayed at checkout and begin after your order has been processed.

Domestic orders generally arrive within 3-7 business days, depending on the shipping method and destination.

Please remember that carrier delays, severe weather, and other circumstances outside of our control may affect delivery.

If you are preparing for a trip or need your items faster, let us know! We love a last minute girlie trying to pull it all together, and we are happy to assist!

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email containing your tracking information.

Tracking may take up to 24–48 hours to update after your shipping label is created.

Do you offer international shipping?

Yes, we do.

International customers are responsible for any applicable duties, taxes, customs fees, or import charges required by their destination country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

What happens if my package is lost or marked as delivered?

If your tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members, neighbors, building management, or your local carrier.

If your package still cannot be found, contact us within 1-2 days of the marked delivery date.

Kali Sol is not responsible for packages delivered to an incorrectly entered address, but we will always do our best to help you determine the next steps.

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Returns & Exchanges

What is your return policy?

We accept eligible returns within 14 days of delivery.

Items must be:

• Unworn, unwashed, and unused

• Free from makeup, deodorant, tanning products, stains, odors, or damage

• Returned with all original tags attached

• Returned with the hygiene liner fully intact

• Sent back in their original condition and packaging

Items that do not meet these requirements may be declined and returned to the customer.

Please review our complete Return Policy before beginning a return.

Do you offer exchanges?

We offer direct exchanges/store credit rather than exchanges.

Because swimwear sizes and styles can sell quickly, we recommend returning the original item and placing a new order for the preferred item to avoid missing your desired size.

Are sale items returnable?

Items marked Final Sale, Sale, or Discounted items cannot be returned or exchanged.

Products purchased during a promotion may be subject to the terms listed at the time of purchase. Please review the product page and promotional details before completing your order.

Items purchased at full price are eligible within 14 days of receiving your items. 

Are original shipping fees refundable?

Original shipping fees are nonrefundable unless your order arrived damaged or an incorrect item was sent.

Return shipping costs are deducted from the refund/customer’s responsibility/covered by Kali Sol.

When will I receive my refund?

Once your return is delivered, please allow 4-10 business days for inspection and processing.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

What if my item arrives damaged or incorrect?

We’re so sorry. Please email us within 1-2 days of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Our team will review the issue and make it right.

 

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Product Availability

Will sold-out styles be restocked?

Select styles, colors, and sizes may be restocked. Sign up for restock notifications on the product page to be among the first to know when an item returns.

Some limited-edition pieces may not be restocked once they sell out.

Are the colors shown online accurate?

We make every effort to represent each color and fabric as accurately as possible. Colors may appear slightly different depending on your screen settings, lighting, and the finish or texture of the fabric.

Are reversible styles designed to be worn both ways?

Yes. Styles marked as reversible are intentionally designed to give you two looks in one.

Please review the individual product description for styling details, coverage information, and instructions for wearing each side.

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Swimwear Care

How should I care for my Kali Sol swimwear?

To preserve the color, shape, and quality of your swimwear:

• Rinse it in cool, fresh water immediately after swimming

• Hand wash gently using mild soap

• Do not bleach, soak, wring, iron, or tumble dry

• Lay flat to dry in the shade

• Avoid storing the swimsuit while damp

• Avoid rough surfaces that may snag or damage the fabric

Can chlorine, salt water, sunscreen, or tanning products damage my swimsuit?

Kali Sol Swimwear is built to last!  We have tested the durability, versatility, and quality of our products for years!  We are proud to say that we can guarantee the quality for 5 years minimum.  Most of our suits and the elastic we use, will last 7+ years, depending on how much love and care you give your suit.  

Please note:  Prolonged exposure to chlorine, salt water, oils, sunscreen, tanning products, and high heat may affect the color, elasticity, or finish of swimwear fabric over time. 

Rinse your suit after each wear and allow sunscreen or tanning products to fully absorb before putting it on whenever possible.

Can I wash my swimsuit in a washing machine?

Hand washing is strongly recommended. Washing machines and dryers can damage delicate fabric, hardware, lining, and elasticity.  

How should I care for swimwear with hardware?

We use water and UV resistant hardware. However.... over time, certain metals can oxidize and change depending on the environment.  

Rinse hardware thoroughly after exposure to salt water or chlorine and dry the swimsuit completely before storing it.

Avoid contact with perfumes, lotions, oils, chemicals, and abrasive surfaces to protect the finish.

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Kali Sol Creator Program FAQ

 

What is the Kali Sol Creator Program?

The Kali Sol Creator Program is our partnership community for creators who naturally align with the Kali Sol world.

Through gifted collaborations, affiliate partnerships, seasonal campaigns, and select paid opportunities, we work with creators to bring Kali Sol to life through original, authentic content.

How is the Creator Program different from the Endless Summer Society?

The Creator Program is designed for content creators who want to collaborate with Kali Sol, share the brand with their audience, and potentially earn commission or receive products in exchange for agreed-upon content.

The Endless Summer Society is our broader member community. It is open to customers and members of the Kali Sol world and does not require content creation, an audience, or promotional commitments.

Who can apply?

We welcome creators who:

Create high-quality fashion, swimwear, travel, beauty, or lifestyle content
Have an authentic and engaged community
Share a visual style and point of view that align with Kali Sol
Are comfortable creating and posting original content
Can meet agreed-upon deadlines and collaboration requirements

Follower count is considered, but it is not the only factor. Creative direction, engagement, content quality, professionalism, audience fit, and brand alignment are equally important.

Do I need a certain number of followers?

There is no single follower requirement for every partnership.

We consider the complete picture, including your content quality, engagement, audience, personal style, professionalism, and overall alignment with Kali Sol.

Smaller creators with a strong creative point of view and highly engaged audience are encouraged to apply.

What types of partnerships are available?

Creator opportunities may include:

Gifted product collaborations
Affiliate partnerships
Seasonal brand ambassador relationships
User-generated content projects
Campaign features
Paid content partnerships
Special events and creator experiences

The type of partnership offered will depend on your application, content, audience, experience, and current campaign needs.

Does applying guarantee acceptance or complimentary product?

No. Every application is reviewed individually, and applying does not guarantee acceptance, gifting, or a paid partnership.

Because we receive a high volume of interest, we are unable to approve every applicant. We may also keep strong applications on file for future campaigns.

How does gifted product work?

Creators selected for a gifted collaboration may receive a complimentary Kali Sol piece in exchange for specific content.

The product, content requirements, platforms, posting timeline, and any required tags or talking points will be shared before the collaboration is confirmed.

Gifted product is provided for the purpose of completing the agreed-upon collaboration and is not compensation for additional content beyond the original agreement.

Do creators earn commission?

Eligible creators may receive a personalized affiliate link or discount code and earn commission on qualifying purchases attributed to them.

Your commission rate, customer offer, attribution period, payment terms, and other details will be provided through your creator account or individual partnership agreement.

Commission structures may vary based on creator tier, campaign, performance, or partnership type.

When are commissions paid?

Approved commissions are paid according to the schedule shown in your creator dashboard.

Orders may be subject to a review period before commission is approved. Commission is not paid on canceled, refunded, fraudulent, self-referred, or otherwise ineligible purchases.

Can I use my own affiliate code?

Approved creators will receive an official Kali Sol link, code, or both.

Only sales tracked through your assigned link or code are eligible for commission. Codes may not be shared on coupon websites, discount databases, paid-search advertisements, or other unauthorized promotional channels.

What content will I be expected to create?

Content requirements vary by partnership.

A gifted collaboration, for example, may include a Reel or TikTok along with supporting Stories. A campaign or paid partnership may include a more detailed creative brief and a different set of deliverables.

All requirements will be communicated before you agree to participate.

How quickly must content be posted?

Your posting timeline will be included in your individual collaboration details.

For most gifted collaborations, creators should be prepared to receive the product, create the agreed-upon content, and publish it within the specified campaign window. Please do not accept a collaboration unless you are confident you can meet the deadline.

Does Kali Sol have to approve my content before it is posted?

Some campaigns may require content approval before publishing, while others may allow creators to post without prior review.

When approval is required, it will be clearly stated in your collaboration brief. Approval is intended to confirm brand accuracy, product details, required disclosures, and campaign alignment—not to remove your individual voice.

Can Kali Sol repost my content?

By participating in a collaboration, you may give Kali Sol permission to organically repost approved content across our social media, website, emails, and other owned brand channels, with creator credit where appropriate.

Any extended usage, paid advertising, whitelisting, raw-content delivery, or exclusivity requirements will be discussed separately when applicable.

Is the Creator Program exclusive?

The general Creator Program is not automatically exclusive.

Certain paid campaigns or long-term partnerships may include category exclusivity for a defined period. Any exclusivity requirements will be disclosed and agreed upon before the partnership begins.

What happens if I cannot complete the agreed-upon content?

Please contact the Kali Sol team as soon as possible.

We understand that unexpected circumstances happen. However, repeatedly missing deadlines, failing to communicate, or accepting gifted products without completing agreed-upon deliverables may affect eligibility for future collaborations.

Can I choose the product I receive?

Yes, for the most part!  

Creators may chose the products they want to purchase through the creator program. Creators may also be invited to share their preferred styles and sizes, but selections are subject to product availability and campaign needs.

For specific launches, Kali Sol may select the style or color featured in the collaboration.

Will I receive every new collection?

Participation in the Creator Program does not guarantee automatic gifting for every collection.

Products and campaigns are offered based on availability, content fit, performance, location, creative direction, and the needs of each launch.

Can international creators apply?

International creators are welcome to apply where shipping and campaign availability allow.

International partnerships may be limited by destination, shipping restrictions, customs requirements, or campaign location. Creators may be responsible for applicable duties or taxes unless otherwise stated.

How will I know whether I have been accepted?

Selected creators will receive an email or invitation with their next steps.

Submitting an application does not guarantee an immediate response. Applications may remain on file and be reconsidered as new collections and campaign opportunities become available.

Can I contact Kali Sol about the status of my application?

Due to the volume of applications, we may not be able to provide individual application updates.

Please make sure the email address and social profiles included in your application are accurate and current. If a suitable opportunity becomes available, our team will contact you directly.

Can customers participate in both programs?

Yes. A creator may also be a member of the Endless Summer Society.

The programs serve different purposes: one is a professional creator partnership, and the other is the wider Kali Sol member experience.

 

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Endless Summer Society FAQ

 

What is the Endless Summer Society?

The Endless Summer Society is the member world of Kali Sol—a community for sun chasers, daydreamers, and women who believe summer is more than a season.

Members receive a closer connection to the brand through first access, private offers, exclusive content, special releases, and moments created especially for the Society.

It is not simply a newsletter. It is a place to belong.

The best summers aren’t found. They’re joined.

How is the Endless Summer Society different from the Kali Sol Creator Program?

The Endless Summer Society is for members, customers, and anyone who wants to be closer to the Kali Sol world.

There is no requirement to create content, promote products, have a public social media account, or maintain a certain number of followers.

The Kali Sol Creator Program is a separate partnership program for creators who collaborate with the brand through content, affiliate links, gifting, campaigns, or paid projects.

Does it cost anything to join?

Joining the Endless Summer Society is complimentary unless a future experience or membership level is specifically described otherwise.

Members can join by submitting their email through the official Society sign-up form.

Do I need to be a Kali Sol customer to join?

No. You do not need to have placed an order to become a member.

The Society is for anyone drawn to the Kali Sol world, whether you already own a Kali Sol piece or are simply discovering the brand.

What do members receive?

Membership benefits may include:

First access to new collections
Members-first shopping windows
Secret drops and limited releases
Member pricing or private offers
Exclusive colorways
Birthday surprises
Giveaways and gifts
The Summer Journal
Curated playlists
Vacation guides and packing lists
Downloadable wallpapers
Behind-the-scenes stories
Invitations to select events and experiences

Benefits may change throughout the year and may vary by launch, location, or availability.

Does membership guarantee a discount?

YES! Members may receive private pricing, welcome offers, early-access promotions, or limited member codes throughout the year.

Discounts are not guaranteed on every collection or purchase and may be subject to individual terms, expiration dates, exclusions, and availability.

How will I receive Society invitations and benefits?

Society updates are primarily delivered by email.

To make sure you receive your invitations, add Kali Sol to your contacts and check your promotions or spam folder after joining.

Certain announcements may also be shared through Kali Sol’s website, text messages, social channels, or private member experiences.

What does “Members First” mean?

Members First means Endless Summer Society members may receive access to select collections, restocks, offers, or announcements before they are released publicly.

The length of the early-access window may vary. Access does not guarantee that every item or size will remain available.

Are members guaranteed access to limited-edition products?

Members may be invited to shop limited products before the public, but availability cannot be guaranteed.

Limited releases are offered while supplies last and may sell out during the members-first period.

What are secret drops?

Secret drops are products, colorways, restocks, gifts, or special offers released privately to Society members.

Some secret drops may never be announced publicly and may only be available through the invitation sent to members.

Will there be members-only colors or products?

Select collections may include Society-exclusive colors, early releases, or products created specifically for members.

These releases may be limited and are not guaranteed to return once sold out.

What is the Kali Sol Summer Manifesto?

The Kali Sol Summer Manifesto is the editorial side of the Endless Summer Society.

It may include travel inspiration, destination guides, packing stories, style edits, summer rituals, playlists, interviews, behind-the-scenes features, and pieces created to carry the feeling of summer beyond the shoreline.

Will Society members be invited to events?

Yes, members may receive invitations to Kali Sol events, pop-ups, launches, trips, or other experiences.

Event invitations may depend on location, capacity, availability, or specific event requirements. Membership does not guarantee an invitation to every event.

Is the Endless Summer Society invite-only?

The Society is designed to feel private and considered, but members may be able to join through an official Kali Sol invitation or sign-up page.

Certain experiences, private drops, events, or future levels within the Society may be offered by individual invitation.

Can I refer a friend?

Members are welcome to share the Society sign-up page unless an invitation or experience is specifically marked as private, personal, or non-transferable.

Referral rewards may be offered during select Society campaigns.

Can I be removed from the Society?

Members may unsubscribe at any time using the link included in Society emails.

Kali Sol also reserves the right to revoke access in cases involving fraudulent activity, abuse of private offers, unauthorized sharing of personal codes, resale misconduct, or behavior that conflicts with the community experience.

Can I rejoin after unsubscribing?

Yes. You may rejoin through the official sign-up form using your preferred email address.

Previous benefits, codes, or invitations may no longer be available after unsubscribing and rejoining.

Can I update my email address or birthday?

Contact the Kali Sol team or use the preference link included in a Society email to update your information.

Birthday benefits, when offered, may require your birthday to be submitted before a specified date and may be limited to one per member.

Is the Endless Summer Society a loyalty or rewards program?

The Society is broader than a traditional points-based rewards program.

Rather than focusing only on purchases, it is designed around access, discovery, community, editorial content, private releases, and the feeling of being part of the Kali Sol world.

Any points, referral rewards, or loyalty features introduced in the future will include their own terms.

Do I have to post about Kali Sol?

No. Society members are never required to create content or post about the brand.

Sharing Kali Sol is always appreciated, but membership is not a promotional agreement.

Can creators join the Endless Summer Society?

Yes. Creators, customers, friends of the brand, and members of the wider Kali Sol community are all welcome.

Joining the Society does not automatically enroll someone in the Creator Program or guarantee creator gifting, commission, or campaign opportunities.

Can I join the Creator Program through the Endless Summer Society?

The Creator Program has its own application and review process.

Society membership may help you stay informed about the brand, but it does not replace a creator application or guarantee acceptance.

Who should I contact with a membership question?

For help with your membership, invitations, or member benefits, contact us. Support@KaliSol.com

Please include the email address associated with your Society membership so our team can assist you.

 

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Still Have Questions?

We’re here to help you find the suit that feels most like you.

Email us Support@KaliSol.com or message us on social media @kalisolswim

Come as you are. Leave more like yourself.